The AKO help desk is the official supporting desk for the Army Knowledge Online. This is where they are given the opportunity to know more about the army knowledge online. They have the opportunity of seeking clarifications on anything they feel is ambiguous or even get updated on various issues going on around the world. It has a special phone number through which the help desk can be contacted. It came up in the late 90′s as an experimental project which sprang out of the General Office Management Office. This brought about Americas online (A2OL) but due to legal issues with some other vendors making use of the name for commercial purposes, the name was replaced by the Army project with Army Knowledge online (AKO).

the new ako help desk phone number is 866-335-2769 (commercially) or 312-560-1110 (non-commercially).

While the army project has passed through several months and years of changes, it has also been paddled by a lot of intelligent people. One amazing thing about the evolvement of this project is that its core mission and vision has not been taken away by time. Its core modules since its inception in the late 90′s, is very much in operation. Modules such as unification of its data channels, central data authenticating policy and capability, white pages, email spacing and centralized names. It has also maintained its capability of denying credentials and also the capability of having remote access to army knowledge online contents.

The AKO help desk works on the state-of-the-heart technology which is based on the Appian BPM suite. This makes it easy to pass information, gives the opportunity of sharing knowledge, process management and also knowledge collaboration across the AKO help desk. The system gives users the opportunity of managing and controlling access to their personal contents. They have the right to permit and not to give people permissions to read and download their contents. At present, 2.3 million people make use of the AKO help desk and these are the registered members. Other features that can be found on the AKO system are the incoming mails and also those that are sent via the system. About twelve million mails are always received daily.

The AKO help desk services are provided for clients that are on classified and those that are not on classified networks. They are offered the functionality of single sign on discovery, directory portal and also email or webmail services. This service is meant for all members of Select Contractor, National Guard, Reserves, Active duty and Department of the Army Civilian. They are awarded an account each which enables them to have access to tools and services and also army web tools globally. This opportunity of having an account on the Army Knowledge Online system is not only for those in the active service of the United States Army, officers who have retired from the active service of the US army and the families members of both the active member and the retired members are also given the opportunity.

Being an owner of an account on the Army Knowledge Online gives you the opportunity to build and create personal pages, start and participate in a discussion on the portal and you can also create a storage area to put your files. You have the opportunity of learning a lot of things on the portal. The portal has a very high number of patronages since its inception. It is known that for every two new officers that are employed into the US army work force, one of them accesses the Army Knowledge Online portal daily for his personal day to day internet use and also for the main purpose of checking for any information for him on the portal. AKO Help Desk is your gateway to the largest intranet connection in the world.